Frequently Asked Questions

Fintutes (formerly COBANKS) is a complete SAAS platform and ERP solution designed specifically for rural banks, co-operative societies, and financial institutions. It provides comprehensive core banking software, micro finance software, nidhi software, and mobile applications for pigmy collection and customer services.

Fintutes is designed for various types of financial institutions including rural banks, co-operative societies, credit co-operative societies, micro finance institutions (MFIs), nidhi companies, and chit fund companies. Our platform works seamlessly for Co-Operative Banks, Chit Fund Companies, and Micro finance organizations.

Yes, Fintutes is the rebranded name of COBANKS. We have rebranded from COBANKS to Fintutes to better reflect our comprehensive financial technology solutions. All existing COBANKS customers continue to receive the same services and support under the Fintutes brand.

Core banking software is a comprehensive solution that manages all essential banking operations including account management, transaction processing, loan management, customer services, deposits, withdrawals, and financial reporting. It serves as the central system for all banking activities.

The Pigmy Collection Mobile App is a mobile application designed for field agents to collect pigmy deposits door-to-door. It replaces expensive handheld pigmy machines, allowing agents to collect deposits, generate receipts, sync data in real-time, and download PCRX files for integration with existing banking systems. The app works for Co-Operative Banks, Chit Fund Companies, and Micro finance institutions.

You can save approximately ₹10,000-15,000 per machine by replacing handheld pigmy machines with our mobile app. Additionally, you eliminate the ongoing cost of paper rolls and maintenance associated with traditional pigmy machines. The mobile app provides instant receipts and real-time data synchronization at no additional hardware cost.

Yes, the Pigmy Collection Mobile App works both with and without internet connectivity. When offline, the app stores data locally and syncs automatically when internet connection is restored. This ensures uninterrupted collection operations even in areas with poor connectivity.

You can download the Pigmy Collection App from Google Play Store. Simply search for "Fintutes Pigmy Collection" or visit our website and click on the Play Store download link. After installation, you'll need to verify your device and login with credentials provided by your institution.

PCRX file is the daily collection data file generated by the Pigmy Collection App. After completing daily collections, you can download the PCRX file from the web application and upload it to your existing Windows banking application. This seamless integration allows you to maintain your current workflow while using the mobile app for collections.

ERP (Enterprise Resource Planning) for rural banks is a comprehensive solution that integrates all banking operations, branch management, employee management, customer management, transaction processing, and administrative functions in a single platform. It helps rural banks streamline operations, improve efficiency, and provide better customer service.

Fintutes is a SAAS (Software as a Service) platform, which means it's cloud-based. This allows you to access the system from anywhere with an internet connection, eliminates the need for expensive server infrastructure, and ensures automatic updates and backups. However, we also offer on-premise solutions for institutions with specific requirements.

Fintutes is built with enterprise-grade security measures including bank-level encryption, secure data transmission (HTTPS), role-based access control, multi-factor authentication, comprehensive audit trails, and regular security updates. Our platform meets all regulatory compliance requirements for financial institutions.

Yes, Fintutes is highly configurable and can be customized to match your institution's specific workflow, business rules, and operational requirements. Our platform is designed to be flexible and adaptable for different types of financial institutions including rural banks, co-operative societies, micro finance companies, and nidhi companies.

You can register your institution by clicking on the "Register Now" button on our homepage. Fill out the registration form with your institution details, and our team will contact you to complete the setup process. You can also call or WhatsApp us at +91 7829432832 for assistance with registration.

A Tenant ID is a unique 5-digit identifier assigned to your institution after registration. It's used to access your institution's dedicated dashboard and ensures complete data isolation and security. You'll receive your Tenant ID during the registration process.

You can reach our support team through multiple channels: Call or WhatsApp us at +91 7829432832, email us at info@fintutes.com, or use the support features within the application. We provide 24/7 support for critical issues and regular business hours support for general inquiries.

Yes, we provide comprehensive training for your staff including online training sessions, video tutorials, documentation, and on-site training (if required). We also have demo videos available on our website that cover installation, login, and complete app usage.